Ratings and facts & figures

Facts & figures

Excellent customer experience
Metric Target 2023 Results 2019
Relational Net Promoter Score (NPS-r) All (11) insurance business units score above market average 4*
Brand consideration (measured by Global Brand Health Monitor) 28% 24%

Engaged employees
Metric Target 2023 Results 2019
Women in senior management roles 40% 36%
Employee engagement (measured by Peakon) At least 7.8 7.4

Positive contribution to society
Metric Target 2023 Results 2019
ESG-integrated Assets under Management 80% 68%
Assets under Management in sustainable and impact strategies Increase EUR 22.7bn
CO2 emissions of our direct operations/FTE** Reduction of 3% per year/FTE -14%
Contribution to society in charitable donations and volunteering hours 1% of operating result***

* We use a safety margin of 5 points in NPS score when stating that we score above market average. Without this margin 7 insurance business units scored above market average in 2019.

** Energy consumption on NN sites (electricity, natural gas and district heating) and business (car and air) travel.

*** Based on a three-year average of operating result before tax.

Climate ambition

In addition, to contribute to the acceleration of the transition to a low-carbon economy, we have committed to achieve a net-zero carbon proprietary investment portfolio by 2050. For more information please refer to this page.

More information

More information on the strategic and financial developments on NN Group and its business units can be found here. An overview of our key financial and non-financial indicators (2017-2019) can be found in the section Facts & figures in the 2019 Annual Review (pages 60-64). For more detailed information on our direct environmental footprint, please click here.


Our policies and practices are regularly assessed by independent organisations. Below an overview of how they rate NN Group.

Organisation Rating
S&P Global NN Group is included in the Dow Jones Sustainability Indices (DJSI), both the World and Europe index. We rank amongst the top 10% of our sector with regards to our sustainability performance. In the 2019 assessment, we scored 78 (out of 100), compared to an industry average of 47.
Euronext-Vigeo Eiris Eurozone 120 NN Group is included in the Euronext-Vigeo Eiris Eurozone 120 index, that is composed of the 120 highest ranking listed companies in the Eurozone as valued by Vigeo Eiris in terms of performance in corporate responsibility. We are a new constituent as of June 2018.
FTSE4Good NN Group is included in the FTSE4Good Index Series that recognises the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. As per July 2020, we score a 5 (out of 5).
MSCI NN Group is awarded an 'AA' rating with US-based MSCI in June 2020.
ISS ESG research In 2019, ISS ESG research – formally known as Oekom, rated NN Group with an overall grade of C+ (Prime). Prime status means that we fulfil ISS ESG’s demanding requirements regarding sustainability performance in our sector.
Sustainalytics IIn June 2020, global responsible investment research firm Sustainalytics granted NN Group an ESG Risk Rating of 18.5 (low risk). NN holds a 12th position out of 256 insurers.
CDP Every year, we provide data on our carbon performance to CDP. For our 2019 input, we are graded with a C by CDP.
AODP The Asset Owners Disclosure Project (AODP) rates insurers on their approach to climate-related risks and opportunities. In 2018, NN Group was ranked 12th out of the world’s 80 largest insurance companies.

Dutch sustainability ratings

VBDO The Dutch Association of Investors for Sustainable Development (VBDO) publishes a Benchmark Responsible Investment by Insurance Companies. In the 2019 edition, NN was ranked in joint third place in the benchmark (out of 29 insurance companies in the Netherlands).
The VBDO also publishes a Tax Transparency Benchmark that focuses specifically on corporate disclosure of tax procedures and practices. In 2019, NN Group was ranked first place (out of 77 Dutch listed companies).
Transparency Benchmark The Dutch Transparency Benchmark is carried out by the Dutch Ministry of Economic Affairs. In 2019, this benchmark introduced a new methodology. NN Group score of 50% (out of 100%) represents a 78th position out of 240 companies.

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